Responsible Gambling Policy

At Frosty Bet we take responsible gambling seriously. We want every player to enjoy controlled play and to stay safe while using our site. This page explains the tools we provide, how to recognise risky behaviour, and where to get help if gambling is becoming a problem.

Player protection principles

We promote safer play by offering practical controls, clear account options, and easy access to support. Our aim is to help you stay within your limits, make informed choices, and pause play at any time. We treat requests for help confidentially and without judgement.

Activity-control tools

You can manage your activity using built-in tools in your account. These include settable deposit limits, loss limits, session reminders, time-outs, and full self-exclusion. We encourage players to use these tools proactively to maintain a balanced playing routine.

Deposit and loss limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Loss limits let you cap how much you can lose over a chosen period. Limits are adjustable from your account settings and can be lowered at any time. For security and fair play, raising limits may require additional checks or a waiting period.

Time limits and breaks

Session reminders and forced breaks are available to help you keep track of time spent gambling. Temporary time-outs start from 24 hours, and self-exclusion options range from six months to permanent exclusion. Use these features whenever you need a break.

Self-exclusion and account suspension

If you decide you need to stop gambling for a period, you can request self-exclusion through your account or by contacting our support team. During self-exclusion your access to games and betting will be blocked and any marketing will be paused. Our team can explain next steps, including how to reinstate your account when the exclusion period ends.

Signs of problematic behaviour

Watch for warning signs such as repeatedly trying to win back losses, gambling more than intended, neglecting work or family, borrowing money to play, or hiding activity. Mood changes, sleep problems, and increased secrecy can also indicate trouble.

Tips for staying in control

Set a clear budget before you play and stick to it. Use deposit and loss limits, enable session reminders, take regular breaks, and never chase losses. Only gamble with money you can afford to lose and avoid gambling when stressed or under the influence of alcohol or drugs.

Professional help and support organisations

If you need extra support, consider contacting recognised organisations such as GambleAware, GamCare, Gambling Therapy, or Gamblers Anonymous. In urgent situations contact local emergency services. Our FrostyBet support team is also available through live chat and the Help section if you need guidance on using tools or arranging self-exclusion.